Returns
Online Orders
If you're not completely satisfied with your purchase, regular-priced items may be returned within 30 days of receiving your order.
To arrange a return, please contact us for return instructions. Items must be carefully repacked and returned in their original, saleable condition.
- Refunds are issued less the original shipping cost.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error with your order.
- Shipping fees and surcharges, including those based on size, weight, storage location, or destination, are non-refundable.
- Sale and clearance items are final sale.
- Dated items, such as calendars, are non-refundable.
- Special-order and personalized items, including engraved items, are non-refundable.
If your order arrives damaged or we have made an error, please contact us within 2 business days of delivery. We will work with you to resolve the issue.
Online purchases may also be returned or exchanged in store within 30 days. Please bring the item(s) and your original receipt.
In-Store Purchases
Regular-priced items may be returned or exchanged within 30 days of purchase with the original receipt.
Sale and clearance items, dated items, special-order items, and personalized items are non-refundable.
Items purchased in store may only be returned or exchanged in store.
Refunds
Refunds are issued to the original payment method. Depending on your financial institution, it may take up to 10 business days for the refund to appear in your account.